Refund policy

Return, Refund & Replacement Policy

At Fresh Flower Point, every bouquet and floral arrangement is handcrafted using fresh flowers. As flowers are perishable products with a limited lifespan, we do not accept returns or offer refunds once an order has been delivered successfully.

Returns

Due to the perishable nature of our products, all flower bouquets, floral arrangements, plants, and other fresh products are non-returnable and non-refundable.

We do not accept returns for:

Fresh flowers and bouquets
Floral arrangements
Plants
Customized or personalized orders
Gift items that have been opened or used

Damaged, Incorrect, or Missing Items

We take great care in preparing every order. However, if you receive:

A damaged bouquet or product
The wrong item
An incomplete order

please contact us within 24 hours of delivery by emailing ecomcodehub@gmail.com.

To help us resolve the issue quickly, please include:

Your order number
Clear photographs of the product and packaging
A brief description of the issue

After reviewing your request, we may offer one of the following at our discretion:

A replacement bouquet or product
Store credit
A partial or full refund (where appropriate)

Delivery Issues

We are not responsible for refunds or replacements if:

The recipient was unavailable to receive the order.
An incorrect or incomplete delivery address was provided.
Delivery could not be completed due to circumstances beyond our control after the order had been dispatched.

If the order is returned to us due to an incorrect address or unsuccessful delivery attempt, additional delivery charges may apply for re-delivery.

Order Cancellation

Orders may be cancelled before they have been prepared or dispatched.

Once the flowers have been arranged or the order has been dispatched for delivery, cancellations are not possible due to the perishable nature of the products.

Refunds

Refunds are only considered in cases where:

The wrong product was delivered.
The product arrived in an unusable or severely damaged condition.
We were unable to fulfill your order.

If a refund is approved, it will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the amount to appear in your account.